Shopping with Us
Do you offer a loyalty discount for repeat customers?
Yes, always. When you receive your first order, a discount code for 20% off your next purchase will be provided with the packing slip. You may then use this code as many times as you wish.
Do you have any promos or coupon codes?
From time to time we take part in international sale events, or offer special discounts. For our latest promotions, discounts, and coupon codes please sign up for our newsletter or follow us on our social media accounts.. Individual listings will also indicate any offers available to them.
Can you reserve an item for me?
Yes, we can happily reserve any item from our shop for you up to 48 hours with no deposit required. If you require a longer time frame up to two weeks, we require a deposit of 10% of the item value. If this is something that you would like to arrange, please contact us. Once an item is reserved for you, you will notice the original title of the listing will indicate your reservation, and the first image will be replaced with a generic one.
Do you offer gift-wrapping service?
Every purchase from Aquiris Vintage comes beautifully presented as a default. If you require a more special gift-wrapping service, please purchase our Gift-wrap upgrade including your instructions, and we will take care of it for you. Please bear in mind, international parcels sometimes can be opened by inspectors at customs for security purchases, and this is something we have no control in. in order to minimise damage to the outer packaging, we use less complicated wrappers for overseas orders.
Do you have a physical store that we can visit?
We don’t have a regular shop front, however we open pop-up shops in London, and regularly appear at vintage fairs and specialist events. We usually announce these on our Etsy page as well as social media channels a fortnight in advance.
How do you treat my personal information?
Stock & Item Condition
How do you grade the condition of your vintage items?
We have a six-level grading system, rating our vintage items from fair to excellent condition. You can find these explained here.
Do you clean your vintage jewellery?
All our vintage jewellery and personal vanity items are hygienically cleaned, and some are further-polished depending on their material and condition. Earrings for pierced ears get extra care even if they are in never-been-used mint condition and sealed in bags before sending out to a customer. Some of the older pieces can have a distressed look despite being sterilised and we will pick the safest option to our best ability. We use ultrasonic cleaners or anti-bacterial liquids, depending on the type and material of the item.
Do you buy vintage items from private sellers?
The short answer is, yes. However it is not something we can offer in large scale such as estate clearances of furniture items. If you have a jewellery or fashion collection for us to look at or a single item you have in mind, please get in touch with us and we will gladly respond.
Do you do loans of individual items for magazine photoshoots or performance projects (i.e. film, theatre)?
If you see something in our collection you would like to borrow for print or a theatre/film production, please get in touch with us and we will let you know of the availability of the item. A 15% deposit will be required for this service plus delivery costs. If you only need a high resolution digital photograph of the item, we can provide this also.
Do your items come with warranty?
As all the items in our stock are pre-owned and in vintage or antique condition, it is not possible to predict the future of them exactly apart from making sure they go through our assessment from experience. Regretfully we cannot guarantee the item. All items are sold as seen as described with high resolution photographs provided, and your statutory rights are not affected.
What payment methods do you accept?
We accept most major credit cards, debit cards and PayPal. On rare occasions we can accept a bank transfer. Please get in touch with us if this is the only method suitable for you and we will provide you with details.
Do you offer layaway plans?
Yes, this is something we can happily arrange for an item (or an order containing multiple items) exceeding £70 of value from our shop, with weekly or monthly instalments. We ask a non-refundable deposit, between 5% -15% depending on the value of the item and the length of the layaway for this option, and agree on a payment schedule for the rest. If you decide to cancel the agreement at any time before completing the purchase then we would happily refund everything you paid so far, minus the deposit. Please contact us if this is an option you would like to take.
Shipping & Delivery
Do you ship internationally?
Yes, we have customers from all around the world.
Which company do you ship with, and where from?
All our vintage items are shipped from London, United Kingdom. The company we use for sending most orders is Royal Mail and their large-parcel delivery arm Parcelforce Worldwide which we use for our bulkier items. From time to time (quite rarely) we might have to use a different delivery company if the item weight and/or size exceeds the requirements of Royal Mail or pushes the price of the delivery too high for our customers. The selected company will always be a reputable one with good service history.
What type of shipping do you use?
In order to keep your shipping costs low we send most orders under £20 with Royal Mail’s ‘Small Parcels 2nd Class’ service within the UK, and international ones with the ‘International Standard’ option. For items valued over £20 we use the ‘Signed For 1st/2nd Class’ options in the UK, and ‘International Tracked and/or Signed’ service for outside the UK. We always obtain proof of postage for all services.
Do you offer shipping upgrades?
Yes. Shipping Upgrades are available on each item. If you can’t see the option from the drop-down menu at checkout, please contact us and we will resolve this for you. If you have a bespoke shipping service in mind, please contact us and we will do our best to provide that.
How long will it take for my order to arrive?
This will depend on where you are and whether you picked any postage upgrade at checkout. Please see or postage and delivery page for more information.
I haven’t received my order yet, what can I do?
Not to worry, we will work with you on any delivery issues and make sure you receive a timely and fair solution. But before anything, please allow the full estimated delivery time to pass, and allow a day or two extra if you’ve just had a public holiday in your country where post offices were closed, or any special days causing backlogs in the postal system in your area. Also it is advisable to look for any notification cards near your post box or apartment entrance, in case the postman has been while you were away. If you still haven’t received your order, then contact us and we will happily start investigating the issue. If your order had a tracking number, it will have been made available to you at the delivery confirmation note. Please feel free to track the parcel from the courier’s link also.
Do I need to provide you with my correct delivery address at the time of purchase?
Yes, please ensure that the address you provide at checkout is in fact the correct delivery address. If you wish your order to be shipped to an alternative address please make sure to fill the “Note to Seller” section at purchase stage. Once we dispatch an item to the address you provided, we can not be held responsible for any losses or delays caused by the inaccuracies in the postage address we have been given.
If I don’t like what I received or my needs have changed can I send it back for a refund?
Yes. Please contact us with your request within 14 days and return the item to us in the same condition within 28 days of delivery and we will give you a full refund, minus any shipping costs. This does not affect your statutory rights for damaged goods where we will offer an exchange, or issue a full refund including your shipping costs.
What if my item arrives to me in damaged condition?
Aquiris Vintage has a high standard of quality policy, and we aim to deliver our vintage items in the exact condition they are described in. If, however your item arrives damaged in transit, we will work as smoothly as possible to resolve the situation for you. But before anything, please take a couple of photographs of the parcel and the item to document the damage. Also keep all the original packaging regardless the condition it is in as it may be needed for us to assess the issue and process any insurance claim. Then send the item back to us. Once we inspect the item, we will reimburse you for the shipping cost and refund the full purchase price.
How do I return an item from abroad (outside the United Kingdom)?
Return the item via a tracked postal service to our studio address which can be found on the parcel you received from us. Please avoid using services such as Express Mail or Priority with additional fee. Remember to enclose the original packaging and the packing slip that you received with your order. It is quite important that you mark the customs declaration with “RETURNED GOODS” as failure to do so may result in the item being held in customs and import duty charged before it can be eligible for delivery. This charge eventually could be reversed upon submitting a request to the authorities, however this may result with the delay of your refund unnecessarily. Failure to comply may result in you being charged for the customs fees which is easily avoidable with the correct return procedure. If an item is not returned in its original condition, the buyer will be responsible for any loss in value, therefore tracking and insurance are recommended.
CAN’T FIND ANY GOOD ANSWER TO YOUR QUESTION?
Please contact us with your enquiry and we will happily get back to you with a solution to our best ability.